Search results for Service Design

A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.

Discover a fresh perspective with this engaging book that presents an inter-disciplinary approach to service design. Featuring insights from 23 international authors, it covers five core principles, adaptable tools, and real-world case studies. Ideal for

Design without emotion falls flat. This book shows how to harness emotion to create products that connect, engage, and make a lasting impact.

This is the game to go beyond small talk and truly connect with people.

This graphic novel tells the stories of design leaders who have used design to transform the way their organizations create products and services for their customers. It inspires readers on how to instigate meaningful change within large organizations.

This book offers a detailed overview of both theory and practical methods to become culture sensitive in the 21st century design culture.

'Rethinking Users' introduces a radical new approach that questions some of our most fundamental ideas about the nature of user experience.

Design Research Mastery helps you turn insights into real impact, step-by-step. Learn to plan, execute and advocate for qualitative discovery research that builds trust and transforms products and services.

Unearth a wealth of design insights within these pages, showcasing over 80 innovative methods. Perfect for educators, students, and professionals alike, this guide offers inspiration and solutions. Delve into diverse approaches and viewpoints, equipping y

Design practices increasingly appeal to public organizations as a new and promising approach, but how can we make collaboration between designers and public sector innovators successful?

This book proposes eight strategic design practices for design professionals who seek to grow or have already grown into a more strategic role in innovation.

This is an action-oriented book for managers and entrepreneurs searching ways to tackle issues they face in terms of developing and delivering services. The book focuses on service organizations, with a broad interpretation of services.

We engage with services every day, but their design is often complex. Grasping service design is vital as our reliance increases. This resource reveals the unexpected structure or 'DNA' of services through clear visuals, providing a fresh vocabulary for d

Identity consultant Stijn van Diemen presents eight strategic perspectives on corporate identity, using real-world case studies to help managers and marketers apply these models for better decisions and outcomes.

Think like a brand strategist, develop unique brand experiences and attract the right audiences.

Design Things That Make Sense is the first and complete guide to designing technology-based products and services.

Solving Problems Through Creative Collaboration

How design can empower communities, foster social change and cultivate conditions for positive societal impact

Music Thinking is the quest for the ultimate remix of empathy & strategy, plan & performance, thoughtfulness & playfulness, inspiration & transpiration, business & the arts.

Discover eleven of the most beautiful flowering, fruiting trees with Ryuto Miyake's stunning, detailed illustrations and text about each tree written by the Head of the Arboretum at the Royal Botanic Gardens at Kew.

Find the essence of the idea you want to get across and convince the right people.

‘This Human’ is a great book about the person who is doing the designing and for people who are passionate and determined to have a positive impact with their work.