Search results for Service Design

A designer’s handbook to learn systemic design tools to engage stakeholder groups in collaborative design to address complex societal systems.

In this revised edition (2020) of Delft Design Guide, you will find 11 perspectives on design, 6 models that describe how design works as an activity, 12 approaches that describe part of the design process, and 68 design methods.

How to bring people we serve directly into the design process

This is the game to go beyond small talk and truly connect with people.

Design without emotion falls flat. This book shows how to harness emotion to create products that connect, engage, and make a lasting impact.

This graphic novel tells the stories of design leaders who have used design to transform the way their organizations create products and services for their customers. It inspires readers on how to instigate meaningful change within large organizations.

This creative card deck toolbox will guide the player to be creative at the different stages of any process or situation where new ideas are desired.

How to design and market services to create outstanding customer experiences. The first practical book for companies, insitutions and governments that deliver a service.

This book proposes eight strategic design practices for design professionals who seek to grow or have already grown into a more strategic role in innovation.

'Rethinking Users' introduces a radical new approach that questions some of our most fundamental ideas about the nature of user experience.

A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.

Design Research Mastery helps you turn insights into real impact, step-by-step. Learn to plan, execute and advocate for qualitative discovery research that builds trust and transforms products and services.

This is an action-oriented book for managers and entrepreneurs searching ways to tackle issues they face in terms of developing and delivering services. The book focuses on service organizations, with a broad interpretation of services.

This book offers a detailed overview of both theory and practical methods to become culture sensitive in the 21st century design culture.

Think like a brand strategist, develop unique brand experiences and attract the right audiences.

Identity consultant Stijn van Diemen presents eight strategic perspectives on corporate identity, using real-world case studies to help managers and marketers apply these models for better decisions and outcomes.

Design practices increasingly appeal to public organizations as a new and promising approach, but how can we make collaboration between designers and public sector innovators successful?

Solving Problems Through Creative Collaboration

How design can empower communities, foster social change and cultivate conditions for positive societal impact

Revolutionary theory on services, diving into the DNA of services and vocalizing a framework that forms the foundation of each service.

Design Things That Make Sense is the first and complete guide to designing technology-based products and services.

Find the essence of the idea you want to get across and convince the right people.

Why they happen and how to fix them

• Perfect for entrepreneurial minds looking to craft a strong and sound business
• A new perspective on leadership with practical exercises and playlists
• Music Thinking shows a new path to collaboration in a unique visual language

This book will equip you with the tools to overcome every barrier to innovation. You will learn howto secure the buy-in of your managers, investors, and customers, transforming yourvision and dreams into tangible reality.