Search results for Service Design

This guide provides a thorough overview of the methods and approaches utilized in Industrial Design Engineering at TU Delft. Each technique is concisely presented on a single page, accompanied by illustrations to spark inspiration.

Discover the transformative realm of design with this comprehensive handbook that merges systemic design and advanced thinking practices.

Explore the exciting realm of design research that integrates user voices into the process. This comprehensive guide features principles, case studies, and practical insights, enriched by 50 expert contributions.

A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.

Discover a fresh perspective with this engaging book that presents an inter-disciplinary approach to service design. Featuring insights from 23 international authors, it covers five core principles, adaptable tools, and real-world case studies.

Design without emotion falls flat. This book shows how to harness emotion to create products that connect, engage, and make a lasting impact.

This book offers a detailed overview of both theory and practical methods to become culture sensitive in the 21st century design culture.

Enhance your design thinking skills with practical methods for innovation and sustainability. This revised edition introduces 20 new strategies and a broader perspective on humanity-centred design for real-world impact.

This is the game to go beyond small talk and truly connect with people.

'Rethinking Users' introduces a radical new approach that questions some of our most fundamental ideas about the nature of user experience.

This book proposes eight strategic design practices for design professionals who seek to grow or have already grown into a more strategic role in innovation.

Design Research Mastery helps you turn insights into real impact, step-by-step. Learn to plan, execute and advocate for qualitative discovery research that builds trust and transforms products and services.

This graphic novel tells the stories of design leaders who have used design to transform the way their organizations create products and services for their customers. It inspires readers on how to instigate meaningful change within large organizations.

Transform your innovative ideas into reality with Gijs van Wulfen's proven strategies to overcome resistance in the business world. This essential guide teaches you how to secure support from managers and investors, turning 'NO's' into 'YES's.

Design Things That Make Sense is the first and complete guide to designing technology-based products and services.

Identity consultant Stijn van Diemen presents eight strategic perspectives on corporate identity, using real-world case studies to help managers and marketers apply these models for better decisions and outcomes.

‘This Human’ is a great book about the person who is doing the designing and for people who are passionate and determined to have a positive impact with their work.