Search results for Service Design

This guide provides a thorough overview of the methods and approaches utilized in Industrial Design Engineering at TU Delft. Each technique is concisely presented on a single page, accompanied by illustrations to spark inspiration.

A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.

Design without emotion falls flat. This book shows how to harness emotion to create products that connect, engage, and make a lasting impact.

Discover a fresh perspective with this engaging book that presents an inter-disciplinary approach to service design. Featuring insights from 23 international authors, it covers five core principles, adaptable tools, and real-world case studies. Ideal for

This is the game to go beyond small talk and truly connect with people.

This book offers a detailed overview of both theory and practical methods to become culture sensitive in the 21st century design culture.

Design Research Mastery helps you turn insights into real impact, step-by-step. Learn to plan, execute and advocate for qualitative discovery research that builds trust and transforms products and services.

This is an action-oriented book for managers and entrepreneurs searching ways to tackle issues they face in terms of developing and delivering services. The book focuses on service organizations, with a broad interpretation of services.

This graphic novel tells the stories of design leaders who have used design to transform the way their organizations create products and services for their customers. It inspires readers on how to instigate meaningful change within large organizations.

This book proposes eight strategic design practices for design professionals who seek to grow or have already grown into a more strategic role in innovation.

'Rethinking Users' introduces a radical new approach that questions some of our most fundamental ideas about the nature of user experience.

Unearth a wealth of design insights within these pages, showcasing over 80 innovative methods. Perfect for educators, students, and professionals alike, this guide offers inspiration and solutions. Delve into diverse approaches and viewpoints, equipping y

Design practices increasingly appeal to public organizations as a new and promising approach, but how can we make collaboration between designers and public sector innovators successful?

We engage with services every day, but their design is often complex. Grasping service design is vital as our reliance increases. This resource reveals the unexpected structure or 'DNA' of services through clear visuals, providing a fresh vocabulary for d

Solving Problems Through Creative Collaboration

How design can empower communities, foster social change and cultivate conditions for positive societal impact

Find the essence of the idea you want to get across and convince the right people.

In today’s fast-paced business landscape, hearing 'NO' can hinder your innovative ideas. However, it doesn’t have to. Gijs van Wulfen shares fifteen proven strategies to garner support, complemented by inspiring quotes and real success stories. This guide

Design Things That Make Sense is the first and complete guide to designing technology-based products and services.

‘This Human’ is a great book about the person who is doing the designing and for people who are passionate and determined to have a positive impact with their work.

Identity consultant Stijn van Diemen presents eight strategic perspectives on corporate identity, using real-world case studies to help managers and marketers apply these models for better decisions and outcomes.

“This is Human Centered Design” cuts through jargon and hype to offer a clear guide to practising human centered design with integrity and purpose. Through ten core principles, practical exercises, stories, and case studies, it helps readers navigate comp