Customer service

How can we help you?

If you have questions about orders placed on our website, please check our FAQ. For other questions, please fill in the form at the bottom right of this page. We'll contact you as soon as possible.

Our products are sold all over the world. If you want to become a reseller or have a question on retail sales send an email to our sales department: [email protected] or call +31 (0)20 515 02 30 (retail only). For questions regarding invoices please contact us at [email protected]

BIS Publishers

Timorplein 46

1094 CC

Amsterdam, the Netherlands

Contact us

Frequently asked questions

What is the shipping time?

Orders for the Netherlands that have been placed before 20.00 will be delivered the next working day. Orders for the rest of Europe can take up to 1-5 working days to be delivered. The delivery time to destinations outside of Europe can differ per country and in some cases can take up to 15 working days. Expect deliveries to the United States to take up to 5 working days.

What are the shipping costs?

The shipping costs within the Netherlands are free of charge for orders above 20 euros. For orders below 20 euros or for orders being sent outside of the Netherlands, the delivery cost will be shown at the checkout.

Duties: Mind that if you live outside Europe/ Schengen area, you may need to pay duties for importing products. These are at your own expense.

I have a question about an order. Who can I contact?

Please send an email with your questions to [email protected]

Do you deliver to a PO BOX?

Yes, however we cannot ship to PO Boxes outside of Europe.

How can I make the payment?

We support several payment methods depending on which country your payment account is located in. You can find the payment methods at the bottom of our website. If you have any questions about this, please contact us via our customer service.

Your online payment will be processed via the Mollie secure payment platform, which you will be automatically forwarded to.

My order hasn’t been delivered, what should I do?

You will find your expected delivery date in your Shipping Confirmation email. Please wait until this date for your order to arrive. Please also take into consideration any local delays in your area that may stop your delivery from arriving on time. If your estimated delivery date has passed and you still haven’t received your order, please email [email protected] so we can help you further. 

I want to return my order, how can I do this?

If you are not happy with your purchased item(s) for any reason, please first email [email protected] to let us know you will be returning an item. Please note, orders can only be returned within 14 days after it has been delivered and will be at your own cost and risk.

What is the return address?

Items must be returned in its original package or seal and addressed to:

Hexspoor Fulfilment
Van Salmstraat 54 -5281 RS
Boxtel, The Netherlands
I am returning an item, how will I get my money back?

Any sum debited by us from your credit card, PayPal or bank account will be re-credited to your account as soon as possible. This is only in the event that we have received the items within 30 days of your placed order and that the items returned are in the same good condition they were delivered to you.

How do I become an author?

If you want to become an author and work with us in publishing your book, game or toolkit, you can write us a proposal. This proposal should give us a good understanding in your concept and target audience. We also would like to know about your background and what differs your concept from products that are already on the market. You can send this proposal to our publisher: [email protected].



What background do I need to become an author for business books or business toolsets?

We are always looking for authors with specific knowledge and expertise in the areas of design, creativity, innovation and leadership. Most of our authors work as a professor at business and design schools and/or work as a consultant in the areas mentioned.

What kind of products does BIS publish?

We publish English language books and toolkits in the areas of creativity, design, innovation, branding and leadership. We also publishe creative consumer books, games and gifts related to a positive lifestyle, creativity and art.

Where are BIS books and games sold?

Our books, games and toolkits are sold all around the world. We focus on selling via bookstores, concept stores and museums. Of course you can buy our products online via Amazon and other ecommerce platforms. Last but not least you can buy it via our website

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