Frequently asked questions


What is the shipping time?

Orders for the Netherlands that have been placed before 20.00 will be delivered the next working day. Orders for the rest of Europe can take up to 1-5 working days to be delivered. The delivery time to destinations outside of Europe can differ per country and in some cases can take up to 15 working days. Expect deliveries to the United States to take up to 5 working days.


What are the shipping costs?

The shipping costs within the Netherlands are free of charge for orders above 20 euros. For orders below 20 euros or for orders being sent outside of the Netherlands, the delivery cost will be shown at the checkout. 

Duties: Mind that if you live outside Europe/ Schengen area, you may need to pay duties for importing products. These are at your own expense.


I have a question about an order. Who can I contact?

Please send an email with your questions to [email protected]


Do you deliver to a PO BOX?

Yes, however we cannot ship to PO Boxes outside of Europe.


How can I make the payment?

We support several payment methods depending on which country your payment account is located in. You can find the payment methods at the bottom of our website. If you have any questions about this, please contact us via our customer service.

Your online payment will be processed via the Mollie secure payment platform, which you will be automatically forwarded to.


My order hasn’t been delivered, what should I do?

You will find your expected delivery date in your Shipping Confirmation email. Please wait until this date for your order to arrive. Please also take into consideration any local delays in your area that may stop your delivery from arriving on time. If your estimated delivery date has passed and you still haven’t received your order, please email [email protected] so we can help you further. 


I want to return my order, how can I do this?

If you are not happy with your purchased item(s) for any reason, please first email [email protected] to let us know you will be returning an item. Please note, orders can only be returned within 14 days after it has been delivered and will be at your own cost and risk.


What is the return address?

Items must be returned in its original package or seal and addressed to:


Hexspoor Fulfilment
Van Salmstraat 54
5281 RS Boxtel
The Netherlands


I am returning an item, how will I get my money back?

Any sum debited by us from your credit card, PayPal or bank account will be re-credited to your account as soon as possible. This is only in the event that we have received the items within 30 days of your placed order and that the items returned are in the same good condition they were delivered to you.


If you have other questions, please send an email to [email protected]



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