'Rethinking Users' introduces a radical new approach that questions some of our most fundamental ideas about the nature of user experience.

In this revised edition (2020) of Delft Design Guide, you will find 11 perspectives on design, 6 models that describe how design works as an activity, 12 approaches that describe part of the design process, and 68 design methods.

A step by step guide for the novice designer. Sequel to the bestseller Sketching.

As the world becomes increasingly complex, simplicity becomes increasingly in demand. This book offers a set of terms that allows you to discuss simplicity in design with precision.

After the worldwide success of Sketching and Sketching: the Basics the authors now shift their focus from ‘how to sketch’ to ‘why to sketch’.

The Form of Design is the first all-encompassing book about the visual language of man-made products. Explaining how mass produced objects evolve over time and what made them change.

How to design and market services to create outstanding customer experiences. The first practical book for companies, insitutions and governments that deliver a service.

How to design and market services to create outstanding customer experiences. The first practical book for companies, insitutions and governments that deliver a service.

The process of designing services is very specific to each individual business. Discovering what people actually want and value, is a universal process. This process of discovery is the subject of this book.

This book is a scrum manual, aimed at everyone who works on interactive products in a design and development environment. It contains all of the basic information required for getting started with Scrum.

This is an action-oriented book for managers and entrepreneurs searching ways to tackle issues they face in terms of developing and delivering services. The book focuses on service organizations, with a broad interpretation of services.

How to bring people we serve directly into the design process.

Easy to follow tips and tricks to make your sketches look both beautiful and professional.

The Innovation Expedition does for innovation what Alexander Osterwalder's mega bestseller Business Model Generation did for business modeling: it makes a complicated business subject very accessible by telling the story in a visual way.

Vision in Design strikes a good balance between structuring the process of design while allowing the designers to take a personal position and fully express themselves in producing a product. ViP is both a method and a design philosophy.

This creative card deck toolbox will guide the player to be creative at the different stages of any process or situation where new ideas are desired.

This book explores transitions in design practice and features ‘untold stories of innovative design practices from around the world.

Experiments answering different geometrical and material principles in a real scale.