Customer EXperience (CEX) is hot! But nowadays it gets harder and harder for companies to be distinctive. This book contains a broad collection of cases that show how front-runners world-wide have optimized their customer experience.

This fifth anniversary monograph features the works of the Dutch design hot shop Studio Kluif. This internationally well known and prize winning design studio never ceases to amaze with their magic and attractive designs.

Timing is of strategic importance in catching opportunities. This guidebook teaches you how to create a roadmap and contains examples from companies such as Starbucks, IKEA and Samsung.

This memory game offers a stunning look at contemporary collage work from 30 artists and features a breathtaking mix of techniques. The styles range from wildly playful and colorful to vintage looking collages.

Dazzle your opponents with tactics and speed!

This practical, comprehensive how-to co-create handbook provides a unique and practical view on co-creation, placing end-users at the core of any co-creation process.